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Effective date: January 1, 2024
Sobocan d.o.o., Slatine 18, 40315 Mursko Sredisce, Croatia (VAT ID: HR00904641575) is the data controller responsible for the processing of your personal data when you use our website movo-office.com or interact with our services.
You can reach our data protection contact at privacy@movo-office.com or by post at the address above.
When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, referring URL, pages viewed, and the date and time of your visit. This data is collected through server logs and analytics tools.
When you place an order, create an account, or contact us, we collect the personal information you provide such as your name, email address, phone number, shipping and billing address, and payment details. We only collect information that is necessary to fulfill your request.
If you subscribe to our newsletter or download our catalogs, we collect your email address and, optionally, your name and company affiliation.
We process your personal data for the following purposes: to fulfill and manage your orders, to communicate with you about your purchases, to provide customer support, to send you marketing communications (with your consent), and to improve our website and services.
We process order-related data based on the performance of our contract with you. Marketing communications are sent based on your consent, which you may withdraw at any time. Website analytics are processed based on our legitimate interest in improving our services.
We share your personal data with third parties only when necessary to provide our services. This includes payment processors for transaction handling, shipping carriers for product delivery, and our authorized dealer network when you purchase through a reseller.
We may also share data with service providers who assist us with website hosting, analytics, email delivery, and customer support. All third-party processors are contractually bound to protect your data and process it only on our instructions.
We do not sell your personal data to third parties for their own marketing purposes.
Our website uses cookies and similar technologies to ensure proper functionality, analyze site traffic, and personalize your experience. For detailed information about the cookies we use and your choices, please see our Cookies Settings page.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Order data is retained for 7 years in accordance with Croatian accounting regulations. Marketing consent records are retained until you withdraw your consent. Website analytics data is retained for 26 months.
Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, and port your personal data. You also have the right to object to the processing of your data and to withdraw your consent at any time.
To exercise any of these rights, please contact us at privacy@movo-office.com. We will respond to your request within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
Your data is primarily processed within the European Economic Area (EEA). In cases where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this page periodically.